I can't burn the disc, the burn process failed 1. Check the type of disc, certain burner device does not support certain type of disc. There are several types of disc: DVD DVD-R  DVD+R  DVD-RW  DVD+RW DVD dual layer DVD double sided CD CD-R CD-RW You can obtain this information from the burner device manual, or from VideoHelp.com DVD Player database. For example: It does not support CDR, DVD-RW and certain DVD+RW. 2. Try to burn using the slowest speed. 3. If you got error message during the burn process: Write down the complete error message (make a screenshot if necessary). Make note when it happened: As soon as the write process begin? After certain percentage of the process? Then send all the information to product support. 4. Try to burn using external application. Your burner device could be not supported. However, you can also burn using external application like NERO / Roxio / Alcohol 120% / etc. Click here to learn how to do it.