Flash Demo Builder fails connecting to the internet. What should I do? It could be a temporary network connection problem between your internet service provider (ISP) or a maintenance is being performed at Flash Demo Builder server. So, check your internet connection and try again after a while. When I tried to view a presentation from a link given via email, I get a message as follows: "There is no document with that identification. Make sure the URL is correct or the document is no longer kept in our server". Each presentation can be viewed within 30 days. If the above message appears, the presentation needs to be re-send again. How do I change my Flash Demo Builder.com account email or password? Please visit http://www.flashdemobuilder.com/login.html Why is the resulting screen capture sometimes miss a mouse click or keyboard press? Capturing is a CPU intensive process. Depending on how big the capture area and how fast your PC is, you may want to introduce a slight delay (30-100ms) between each keyboard press or mouse click. If the problem still occur, try to use longer delay. Why is the screen capture result sometimes showing wrong auto caption and highlight area? Auto caption and highlight area are produced by predicting what button or area is clicked within the desktop or application. Even though the prediction will work most of the time, but at some rare cases it may produce wrong result. When this happen, you can fix the mistake by adjusting the highlight area and typing the caption manually. Does Flash Demo Builder support LMS (SCORM) tracking? Yes it does. Does Flash Demo Builder import Powerpoint (*.PPT) file? Yes, you can import Powerpoint (*.PPT) file into Flash Demo Builder presentation.